Family Information



During Coronavirus (Covid - 19)

The Isles of Scilly Children and Family Services have launched a new website and you can find further information about support services and organisations, employment, education, early years, activities and much more at


How to get in touch with the Council of the Isles of Scilly Children and Family Services and where to find useful information.

We want to let you know that we are here to support you in these challenging times, we are however working differently.  If you need support, have a question or want information please get in touch with one of the team.


Please download our handy guide here

How to contact us:

We are all working remotely, please do not visit our offices unless asked to.  We regularly check our emails including:

Council of the Isles of Scilly in partnership with Charities - Hardship Fund

If you are struggling financially the hardship Fund may be able to help you. Contact at:

  • Matt Davis - 01720 424 454 / 07810 881 381

  • Rachel Guy - 01720 424 441/ 07925 360405

  • Jen Woodcock - 01720 424 483 / 07917 198 334

Council Tax Payment Assistance - Any customers having difficulties with council tax payment should call 0300 1234 105 (option 2) to discuss their account as there are a number of things the council can do to help. If your income has been reduced as a result of the Coronavirus outbreak you may be able to claim additional help through the Isles of Scilly Council Tax Reduction Scheme.

Test and Trace Support Payment

If you have tested positive for Covid-19 or have been in close contact with someone who has tested positive, you may be entitled to a Test and Trace Support Payment of £500.

This is for residents on lower incomes who cannot work from home and have lost income as a result. Self-isolation is a legal duty for all those who test positive for coronavirus or are identified by NHS Test and Trace as a close contact.

To find out more click here

Family Health Team

Health Visitor

The Health Visitor is available by Tel:  07483 351147 

School Nurse

The School Nurse is available by Tel:  07827 284105 10am 3pm Monday to Friday

Covid-19 Health Offer

During the restrictions of Covid 19, the Local Authority are working with the NHS Kernow Clinical Commissioning Group (CCG) to ensure that referrals and screening for children and young people continue to take place. Services are continuing to offer consultations by video or telephone wherever possible; but where necessary via face-to-face consultations. This is to ensure safety and minimise the spread of Covid-19. This may be subject to change if further lockdown measures occur.

Useful contact details for Services:

Children’s NHS Speech and Language Therapy

Telephone: 01208 834488. 

NHS Children’s Community Therapy Services


Telephone: 01872 254  514

NHS Autism Diagnostic Assessments 


Telephone  01872 221 406


ASDAT (Autism Spectrum Disorder Assessment Team) continues to run online parent information sessions.  The team will cover the assessment process and take any questions during this event.  Any parents interested in joining an online information session should contact Children's Services Business Support Team who can provide you with the joining details. 


Please email:


If your child / young person was awaiting a referral from the School prior to the Covid-19 lockdown, please contact Rebecca Streeter, School SENDCO at  or call the School on 01720 424850.  

If you require any further information please email us on: 

Helpful Advice for Parents During the ongoing covid-19 pandemic 

Can be downloaded here

Easy Read Managing Anxiety at Home 

Can be downloaded here

A guide for Parents and Carers - how to stay safe online

Can be downloaded here

Sleep Covid infographic

5 pieces of advice about sleeplessness and insomnia for all ages from Hunrosa, the Cornish sleep experts.  Whilst we are socially isolating and keeping ourselves safe, a good night's sleep will support our physical and mental health. Download this infographic Here


Sleep is a really essential part of our day. It is often overlooked until you don’t get enough!

Sleep routines, difficulties falling asleep or staying asleep, are they an early riser?

Sleep can pose difficulties at any age, from pre-schoolers to teenagers.

Child sleep problems cannot be viewed in isolation but always within the family context


I am a 0-19 Community Nurse, based on the Isles of Scilly. I work as part of the Health Visiting (0-5 years old) and School Nursing (5-19 years old) team and have completed a level 5 Paediatric Sleep Training for Professional’s course and would be happy to complete a sleep assessment with your family.


We would need to have a chat on the telephone and then I will give you a sleep assessment form to complete, in order to understand your problem and concerns.


We would then need to arrange a 1 hour appointment to discuss the best way forward.


Support with sleep is available to all families as part of the Health Visitor/ School Nurse offer.


We can discuss whether I can support your family with some basic interventions or whether you might require some more specialist support.


You can call Paula Wilkins: 07827 284 105 or the general Health Visitor/School Nurse Advice line: 01872 322779

Covid-19 Publications from the Department For Education

Coronavirus (COVID-19): guidance on vulnerable children and young people

Coronavirus (COVID-19): guidance on isolation for residential educational settings

Coronavirus (COVID 19): list of online education resources for home education

Government information to help children with SEND continue their education during Covid-19 can be found here.

Government information about extra support for vulnerable children during Covid-19 can be found here.

Council for Disabled Children New Email Inbox for Coronavirus Related Questions

The email inbox, provides parent/carers, families of children and young people with SEND, professionals and practitioners the opportunity to ask questions about how Coronavirus will impact on children and young people with SEND as well as other questions relating to the impact on families; the education, health, social care sectors; and the voluntary and community sector.

The Council for Disabled Children also has a COVID-19 Support and Guidance Resource webpage which you can find here.


For information on the Local Offer and how to get involved please see our

Local Offer newsletters

Local Offer

Newsletter 1

February 2020

Local Offer

Newsletter 2

July 2020

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Children and Family Services

Council of the Isles of Scilly

Carn Gwaval Wellbeing Centre

St Mary's

Isles of Scilly

TR21 0NA

Telephone: 01720 424490