Family Information



During Coronavirus (Covid - 19)


How to get in touch with the Council of the Isles of Scilly Children and Family Services and where to find useful information.

We want to let you know that we are here to support you in these challenging times, we are however working differently.  If you need support, have a question or want information please get in touch with one of the team.


Please download our handy guide here

How to contact us:

We are all working from home, please do not visit our offices unless asked to.  We regularly check our emails including:

Family Health Team

Health Visitor

The Health Visitor is available by Tel:  07483 351147 

School Nurse

The School Nurse is available by Tel:  07827 284105 10am 3pm Monday to Friday

Covid-19 Health Offer

During the restrictions of Covid 19, the Local Authority are working with the NHS Kernow Clinical Commissioning Group (CCG) to ensure that referrals and screening for children and young people continue to take place.  Services are conducting online consultations until therapists can see children face-to-face. 


Please find the information here 

Covid-19 Short Breaks Local Offer

To view the local Covid-19 interim short breaks offer click here.

To view the local Covid-19 short breaks offer if you are on the SEND Register click here.

Guidance for re-opening of schools/educational settings from the 1st June

For helpful guidance for parents/carers for opening of schools/educational settings from the 1st June click here.

Helpful Advice for Parents During Covid-19 Lockdown 

Can be downloaded here

Easy Read Government Lockdown Rules

Can be downloaded here

Easy Read Managing Anxiety at Home 

Can be downloaded here


Managing Anxiety

Advice on how to manage anxiety related to Covid-19 from the Senior Mental Health Nurse for the Isles of Scilly can be found here

Department of Health & Social Care and the Department For Education changes in the law to Education Health Care Plans  letter

A letter from the government departments to children  and young people with special educational needs and disabilities (SEND), their parents/carers and families, and others who support them about temporary changes in the law regarding Health and Care Plans during COVID-19 can be found here.

Department for Education SEN letter

Letter from the Department For Education (DfE) regarding children and young people with Special Educational Needs and Disabilities and the Coronavirus can be found here

A guide for Parents and Carers - how to stay safe online

Can be downloaded here




26th May

The Local Authority Discretionary Grant Fund is now open for applications 

The Local Authority Discretionary Grant Fund is the second tranche of business support grant money from government to help businesses during the coronavirus pandemic. This money is to enable businesses that were not eligible for the previous round of funding. To find out more and to apply click here.

21st May

Sleep Covid infographic

5 pieces of advice about sleeplessness and insomnia for all ages from Hunrosa, the Cornish sleep experts.  Whilst we are socially isolating and keeping ourselves safe, a good night's sleep will support our physical and mental health. Download this infographic Here



19th May

Additional Covid-19 symptoms

The Government has just updated the symptoms list for Corona to include a loss or changed sense of normal smell or taste. To find out more click here.


Individuals will need to self-isolate immediately if they develop:

• a new continuous cough


• a loss or changed sense of normal smell or taste (anosmia) 

Everyone aged five and over with symptoms is now eligible for a test. 

18th May

Mental Health Awareness Week from 18th to 24th May 2020

This year the theme is kindness and you can find out more at: 

14th May

Health Offer During Covid-19 Restrictions


During the restrictions of Covid 19, the Local Authority are working with the NHS Kernow Clinical Commissioning Group (CCG) to ensure that referrals and screening for children and young people continue to take place.  Services are conducting online consultations until therapists can see children face-to-face. 


Please find the information here 

13th May

Safer Futures have produced on offer during Covid-19, you can read updated information and find out what support is available here

11th May

Government announces careful relax to Covid-19 lockdown restrictions:

  • Work from home if you can, go to work if you can’t work from home (e.g. construction/manufacturing).

  •  Avoid public transport where possible.

  • From Wednesday unlimited outdoor exercise is allowed but obey rules on social distancing.

  • Fines for enforcement will be increased.

  • From June earliest, is a phased reopening of shops and schools.

  • From July some hospitality may reopen.  

  • People flying in from abroad are subject to quarantine – details to follow.  

To find out more visit


7th May


NHS 24/7 Helpline


To talk to someone about your mental wellbeing you can call the 24/7 NHS mental health telephone support, advice and triage helpline - 0800 038 5300.

Support is available to anyone, regardless of age, all day every day. If you or someone you know feels they need to access urgent mental health support, they will listen to you and assess how best to help.

4th May

Covid-19 Publications from the Department For Education

EHC needs assessments and plans: guidance on temporary legislative changes relating to coronavirus (COVID-19)

Coronavirus (COVID-19): guidance on vulnerable children and young people

Coronavirus (COVID-19): SEND risk assessment guidance

Coronavirus (COVID-19): guidance on isolation for residential educational settings

Coronavirus (COVID 19): list of online education resources for home education

We Are With You (formerly known as AddAction)

We Are With You provide free and confidential support to people experiencing issues with drugs, alcohol or mental health. We work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

Tel:  01872 300816 

1st May


Financial Support  

Links to organisations that can offer support and information:


Universal Credit Helpline – 0800 012 1331

Citizens Advice Line – 03444 111 444



29th April 


Citizens Advice Cornwall - Update

Citizens Advice Cornwall are still operating.  However very few staff and volunteers are in the offices; most are working from home.  So for the duration of Covid-19 lockdown, we are not running outreaches, drop-ins or face to face appointments.  However, we can still be contacted via text, Adviceline and web chat channels.  We also have specialist helplines.  


Further information can be found here

28th April 

Council for Disabled Children New Email Inbox for Coronavirus Related Questions

The email inbox, provides parent/carers, families of children and young people with SEND, professionals and practitioners the opportunity to ask questions about how Coronavirus will impact on children and young people with SEND as well as other questions relating to the impact on families; the education, health, social care sectors; and the voluntary and community sector.

The Council for Disabled Children also has a COVID-19 Support and Guidance Resource webpage which you can find here.



Council of the Isles of Scilly Support

If you are a resident on the Isles of Scilly and are struggling with understanding or paying your utility bills Contact Energy Awareness Advisor, Rachel Guy. You can contact Rachel Guy on or telephone: 0300 1234 105​.

Council Tax Payment Assistance - Any customers having difficulties with council tax payment should call 0300 1234 105 (option 2) to discuss their account as there are a number of things the council can do to help. If your income has been reduced as a result of the Coronavirus outbreak you may be able to claim additional help through the Isles of Scilly Council Tax Reduction Scheme.

Cornwall Bereavement Network  - Supporting Bereaved Families During Covid-19

Visit for a list of charities and services able to offer support to those bereaved, from any cause and of any age. You can also contact them on 01726 829 874 10am-6pm Mon-Sun.

Alternatively if you need support with the process and practicalities that you are having to cope with following a bereavement then please call 01872 252 713 9am-4pm Mon-Fri.

27th April

Five Islands Academy has a useful directory of organisations to help with bereavement as well as a visual list of books explain bereavement to children. To find out more click here.

25th April

Government information offering support for the bereaved can be found here.

Government information to help children with SEND continue their education during Covid-19 can be found here.

Government information about extra support for vulnerable children during Covid-19 can be found here.



24th April


Kids Youth Network Newsletter can be downloaded here with useful tips and links for families and young people.

21st April


CAMHS (Children and Adolescents Mental Health Services) Update

For information on support from CAMHS during Covid-19 click here.

20th April

Penhaligon's Friends - Supporting Bereaved Children During the Coronavirus Outbreak

For information and advice on how to support a child when a death occurs during Covid-19 click here.

Money Saving Expert -  A Guide to Mental Health and Debt Support

The attached document from offers help, information, guidance and support for individuals and carers dealing with mental health and debt.

19th April

Department for Work and Pensions - Employment and Benefits Support

Information from the Department for Work and Pensions on Employment and Benefit Support during Covid-19 can be found at:

Take Note: Universal Credit are not taking any calls at this time due to the increased demand, but are instead contacting the applicants directly. They ask applicants to be as patient as they can be and be reassured that one of the Universal Credit team will contact them in turn.

Council of the Isles of Scilly in partnership with Charities - Hardship Fund

If you are struggling to buy food and pay the bills the hardship Fund may be able to help you. Contact at:

  • Matt Davis - 01720 424 454 / 07810 881 381

  • Rachel Guy - 01720 424 441/ 07385 262 698

  • Jen Woodcock - 01720 424 483 / 07917 198 334

16th April

People Hub: A Telephone Hotline as an emergency response to Covid-19

The hotline is for individuals: 

  • Currently employed but worried about what their employer is telling them, or they’re about to be furloughed or made redundant

  • Looking to retrain or develop new skills

  • Self-employed and need guidance

  • Unemployed and wondering what options are still open to them

People Hub Hotline: 0333 0150 699 Mon-Fri 10am - 5pm with an out-of-hours messaging service

Domestic Abuse - Video Safety Tips

Safer Cornwall are posting a video a day consisting of safety tips for people living with Domestic Abuse at:

6th April

Domestic Abuse - Support or those living with domestic abuse during the Covid-19 outbreak 

We know that COVID 19, also known as the Coronavirus, will have serious impacts on the lives of those living with domestic abuse. For some people, home is not always a safe place.

Please download information on support that is available to you here



4th April


SENDIASS a change but the same


SENDIASS is the Special Educational Needs and/or Disability Information and Advice Support Service. You can see why the initials are used for the name!


Independent information and advice for young people and their families has to be arranged by every local authority in the country. SENDIASS is an important service that provides clear accurate information and advice in a range of ways, including on its website, over the phone and in person. It is free at the point of use. The support relates to the SEND Code of Practice 2015, in line with the national standards for SEND Information, Advice and Support Services. 


For a number of years Disability Cornwall has been the host organisation for SENDIASS. Following a retendering process from 1st April 2020 SENDIASS will be provided by the CSW Group.

  • The same experienced, well trained staff will be delivering the service.

  • The website and telephone number will stay the same  01736 751921,

  • Young people and families currently involved with the service can transfer their records, by giving their consent to ensure a seamless service.


If you need any further information about the changes at present, then please contact the SENDIASS service  through the normal channels above.


Outlook South West

Changes now mean that this is now a part of Cornwall Partnership NHS Foundation Trust (CFT), services remain the same.

Further information can be found on their website

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For information on the Local Offer and how to get involved please see our

Local Offer newsletter

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Children and Family Services

Council of the Isles of Scilly

Carn Gwaval Wellbeing Centre

St Mary's

Isles of Scilly

TR21 0NA

Telephone: 01720 424490