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Accessibility statement for Local Offer Scilly and Family Scilly websites

This accessibility statement applies to Local Offer Scilly website:

These websites are run by the Council of the Isles of Scilly, Children & Family Services and are hosted by WIX.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader

  • skip to the main content when using a keyboard to navigate


We have attempted to use plain English throughout the site to make the information easy to understand.  Information about education, health and social care is complex and changing, we are committed to making further improvements to the way information and services are explained.

AbilityNet has advice on making your device easier to use if you have a disability and you can visit and go to Support with Technology section for further information on how to get support locally. 


How accessible this website is

We know some parts of this website are not fully accessible:

  • Many documents, Word and PDF do not meet accessibility standards

  • Some headings are not using the appropriate h tag styling

  • Some links are not descriptive

  • The text will not reflow in a single column when you change the size of the browser window


Feedback and contact information

If you need information on this website in a different format, please contact us and we will get back to you as soon as possible.

  • email:

  • call: Council of the Isles of Scilly, Children & Family Services 01720 424490

  • visit: Carn Gwaval Wellbeing Centre, St. Mary’s, Isles of Scilly TR21 0NA


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Council of the Isles of Scilly, Children & Family Services:


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

The Council of the Isles of Scilly is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations


Use of documents

Various document types are used on this website, including PDFs, Word documents and Excel Spreadsheets. These are currently not accessible. 

We are undertaking a review of all documents and, where possible, the information within these will be uploaded as web content. If documents are required, we will work to make these as accessible as possible, including using appropriate heading stylings and meeting colour contrast requirements. 


Language used to describe services and advice 

We have tried to use plain English when describing services and information. However, at times the website describes complicated processes and includes phrases that may not be easily understood by our website users, particularly those new to SEND (special educational needs and disability) processes. 

We are in the process of simplifying the language used, linking to further information where relevant and explaining clearly the use of phrases used by service providers.  

We plan to complete an initial review and make updates during 2023.

Please get in touch if there are any documents that you are not able to access and we will provide the information in a different format.

Meaningful link text

On some pages, hyperlinks do not explain where the user will be taken and use phrases such as ‘click here’ and ‘more information’. Link text will be updated so that they are more meaningful for users.

WCAG 2.1 success criteria: 2.4.4 Link purpose (in context) (A)

Links to documents

Some links within page content do not inform the user that they will open or download a document, such as a PDF. Text will be updated so that it is clear that a document will open when using the link.

WCAG 2.1 success criteria: 1.1.1 Non text content (A)

We plan to complete updates by December 2023.


Disproportionate burden

Navigation and accessing information

Content does not reflow to a single column when users zoom to 400%. 

The website is hosted by WIX and do not have this feature.  This would require a new website to be developed with a different host.   We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the hosting of websites is reviewed or WIX may add this feature in the future.

Content that’s not within the scope of the accessibility regulations


PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2023, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We plan to improve accessibility on this website by continuing to audit and fix issues during 2023 and carry out a review of work by June 2024.

Preparation of this accessibility statement

This statement was prepared on 1st September 2023 and was last reviewed December 2022.

This website was last tested on 31st August 2023.  The test was carried out internally and this website has not had a formal external accessibility audit.

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