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Advocacy for children and young people


Advocates are independent and offer support, protect a person’s rights and help them to speak out. 

This may include:


  • Going to meetings with a young person where decisions are made

  • Writing letters on their behalf

  • Helping to get information a young person may need and help them understand what their rights are.


Children and young people will be offered the support of an advocate by Children’s Social Care.


Further information


Barnardo’s (Children and young people) website:





Children’s Social Care

Council of the Isles of Scilly

Carn Gwaval

St. Mary’s

Isles of Scilly

TR21 0NA


Tel:  01720 424483


The Advocacy People logo

The Advocacy People


The Advocacy People are an independent charity offering free and confidential Advocacy. This means they offer help and support to anybody to speak up about their rights and for people who can't speak up for themselves, have someone (an advocate) in their corner to speak for them.

Who can access the service:

The Advocacy People services are for adults over the age of 18.


The also provide a service if the Advocacy referral is a Care Act referral and for a 16/17 year old transition to adult services. They provide an advocacy service for children aged 13-18 detained under section on Sowenna Ward in Bodmin Hospital. In addition,  a parent's (child protection) Advocacy referral can be made for a person who is in the Isles of Scilly or Cornwall area, has a disability or has an eligible health or social care need and is only for parents who have children within the Child Protection Process and who have been assessed as having an eligible social care need.

In the Isles of Scilly they provide the following services:

  • NHS Complaints Advocacy  

  • Mental Health Advocacy 

  • Care & Support Advocacy  

  • Advocacy For People Who Lack Capacity

  • Community, Peer & Citizen's Advocacy

For details about these services please visit the Advocacy People website:

Contact details

0330 440 9000

Further information



Special Educational Needs & Disability Information, Advice & Support Service, SENDIASS offer information, advice and support to:


  • Parents/carers of a child or young person (aged 0 – 25) with a special educational need or disability

  • Those age 25 years or under that have a special educational need or disability

  • Anyone working with children or young people aged 0 – 25 with a special educational need or disability.


This is a free and confidential service and aims to:


  • Empower children, young people and parents/carers of children with special educational needs or disability by ensuring they have the information, confidence and support needed to make informed decisions

  • Provide information and support

  • Encourage good working relationships between parent/carers, children, young people, education providers, the local authority and other agencies

  • To support schools and other agencies to continue to develop good working practices in relation to SEND.



Further information


Please visit the Cornwall SENDIASS website:




Tel: 01326 331633 


Unit 3 East Pool
Tolvaddon Business Park
TR14 0HX


Online contact form:

Isles of Scilly Parent Carers Forum

For Parent Carers on the Isles of Scilly.  For further information please contact the forum.



Further Information
Contact are a charity that supports for families with disabled children, with guidance and information. They bring families together to support each other.
Contact website:

National Network of Parent Carers Forums, NNPCF
The National Network of Parent Carer Forums is the independent national voice of parent carer forums, a representative organisation consisting of the local network of parent carer forums across England.
NNPCF website:

Independent Panel for Special Education Advice, IPSEA


Independent Provider of Special Education Advice, IPSEA offers independent legally based advice, support and training to help get the right education for children and young people with special education needs and disabilities, SEND.

The website has legal guides and resources for parents and carers, which can be downloaded and are complimented by a free Advice Line which provides legally based information and next step advice on any educational issue that is a result of a child’s SEND.  There is also a Tribunal Helpline that gives advice on appeals and disability discrimination claims to the SEND Tribunal.



Tel:  Advice and support line: 0800 018 4016   Tribunal Help Line:  0845 602 9579


Citizens Advice


Citizens Advice, offer free impartial information and advice on a wide range of topics for challenges that you may face. 


This includes:

  • employment law

  • benefits

  • housing

  • debt

  • consumer rights

  • discrimination

  • family and personal

  • Immigration & nationality

  • SEND.



You can get advice from Citizens Advice online and over the phone.  


If you would like advice over the phone, you can ask for a call back by texting the word ADVICE  to the number 78866 for general queries.  You will be called back within 48 hours, excluding weekends or call free 0800 144 8848, Monday – Friday, 10 am until 4 pm.


When you call your details will be taken and you will receive a Gateway Assessment interview, to help assess your situation and get you the advice you need.  Please be aware if you do this we may leave a message to say that we have called. 


For debt related issues, text  DEBT to the number 78866.  You will be called back within 48 hours, excluding weekends or you can also call the debt team on 01752 850488 09.30 am to 11.30 am Monday - Friday. 


For a Face to Face digital online session at home, text ADVICE DIGITAL to 78866.  You will be called back within 48 hours, excluding weekends or call free on 0800 144 8848 Monday to Friday 10 am to 4 pm.  The Council of the Isles of Scilly Customer Hub Team can also arrange this for you Tel: 01720 424400 or email:

There is a laptop available at Carn Gwaval Wellbeing Centre for those who don't own their own equipment that can be used for online Face to Face pre-arranged meetings, to call the advice line and general internet use with Citizens Advice Support, web chat is also available.  To arrange this please contact Council of the Isles of Scilly Customer Hub Tel: 01720 42400 or email: 


Further information

Citizens Advice Cornwall website:


Getting advice:


Citizens Advice:  


Citizens Advice also have advice on health services and how to make a complaint:

Patient Advice and Liaison Services – PALS




Patient Advice and Liaison Services, also known as PALS, are a free and confidential hospital service that are a point of contact for patients and their families.


PALS can help you with


  • Advice and information

  • Feedback – give comments, suggestions and thanks

  • Advice on how to make a formal complaint


Each NHS Trust has its own PALS service, you can find out which Trust your hospital is a part of by looking at your NHS appointment letter.





Royal Cornwall Hospitals Trust

Patient and Family Experience Team 

Tel:  01872 252793 



Royal Cornwall Hospitals NHS Trust






For further information visit website:


Cornwall Partnership Foundation Trust 

Patient Advice and Liaison Service

Tel:  01208 834620 



PALS Office
Cornwall Partnership NHS Foundation Trust
Room 11
Banham House
Bodmin Hospital
PL31 2QT


For further information visit website:


University Hospitals Plymouth

Patient Advice and Liaison Service

Tel:  01752 439884



Patient Advice & Liaison Service

Patient Services Office

Level 7, Derriford Hospital




For further information visit website:


University Hospitals Bristol NHS Foundation Trust 

Patient support and complaints team

Tel: 0117 342 1050

Email: PSCT@unbristol@nhs.UK

Post:  University Hospitals Bristol NHS Foundations Trust, Patient Support and Complaints team, A201, Welcome Centre, Bristol Royal Infirmary, Upper Maudlin Street, Bristol BS2 8HW



Great Ormond Street Hospital

The Pals Office is located in the main reception area. 

Tel:  020 7829 7862 



Healthwatch Isles of Scilly



Healthwatch is an independent champion for people who use health and social care services their aim is to make sure that those running services, put people at the heart of care. 


Local Healthwatch staff and volunteers identify what matters most to people by going out into the community and visiting services to get public feedback on their experiences. They work collaboratively with health and care partners to ensure their services are the best they can be.

Where possible, your Local Healthwatch will let you know when changes are planned to services in your community and help you have a say.  They will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to your local Healthwatch to find information about health and social care services available locally.




Healthwatch Isles of Scilly

Unit 1, Gleaner House

Buzza Street

St. Mary’s

Isles of Scilly

TR21 0HW



Tel:  01720 423037


Video about Healthwatch on YouTube:


Healthwatch Cornwall 

Healthwatch England

Support for Parent Carers

There are many organisations and charities who offer information, advice and services.  Please download our document for information or contact us and we will print out a copy for you. 
Children and Family Services Tel:  01720 424490  Email:

Important Documents


Documents and links


Isles of Scilly  Inclusion Charter

Download PDF version of  the Isles of Scilly Children's Charter

Council of the Isles of Scilly SEND Strategy

Download PDF Council of the Isles of Scilly Making a Difference - SEND Strategy 2023 to 2026

Council of the Isles of Scilly Disability Register

A voluntary register for children and young people with a disability, additional need or impairment, aged 0-19 years and living in Scilly.

  • be kept informed and up to date about services and activities in Scilly for disabled children and young people and their families through our contact list

  • have the opportunity to share your views through consultation and surveys, to influence planning for the needs and demands for services in Scilly

  • the information you give us is important as it helps us to plan and monitor services.


To join the Council of the Isles of Scilly Disability Register please download form or contact us to request a copy.: 

CIOS Disability Register Word document 

CIOS Disability Register PDF

Privacy Statement for Disability Register PDF


Council of the Isles of Scilly Family Services Complaints Policy

Download complaints Isles of Scilly Children & Family Services policy PDF

Children and Families Act 2014

Young person’s guide to children’s and family Act 2014

SEND Code of Practice: 0 – 25 Years

The Special Educational Needs and Disability Regulations 2014

Mental Capacity Act Code of Practice


Council of the Isles of Scilly Young Persons Plan's-policies

One Vision 

One Vision sets the foundation for integration of education, health and social care services for;

  • children, young people

  • and their families in Cornwall and the Isles of Scilly

By bringing together all of the people that work with children and young people, we can work more effectively.  We work together to prevent each child and young person from harm.  The One Vision Partnership Plan sets out the agreed principles and the approach.  It is part of the Cornwall and Isles of Scilly Health and Care Partnership.

Visit the health and care partnership website:

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