Information and Support
There are organisations that can offer you support and information:
Advocacy
Advocacy for children and young people
About
Advocates are independent and offer support, protect a person’s rights and help them to speak out.
This may include:
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Going to meetings with a young person where decisions are made
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Writing letters on their behalf
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Helping to get information a young person may need and help them understand what their rights are.
Children and young people will be offered the support of an advocate by Children’s Social Care.
Further information
Barnardo’s (Children and young people) website:
www.barnardos.org.uk/get-support/support-for-parents-and-carers/childrens-rights-advocacy
Contact
Children’s Social Care
Council of the Isles of Scilly
Carn Gwaval
St. Mary’s
Isles of Scilly
TR21 0NA
Tel: 01720 424483
Email: childrenssocialcare@scilly.gov.uk
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The Advocacy People
About
The Advocacy People are an independent charity offering free and confidential Advocacy. This means they offer help and support to anybody to speak up about their rights and for people who can't speak up for themselves, have someone (an advocate) in their corner to speak for them.
Who can access the service:
The Advocacy People services are for adults over the age of 18.
The also provide a service if the Advocacy referral is a Care Act referral and for a 16/17 year old transition to adult services. They provide an advocacy service for children aged 13-18 detained under section on Sowenna Ward in Bodmin Hospital. In addition, a parent's (child protection) Advocacy referral can be made for a person who is in the Isles of Scilly or Cornwall area, has a disability or has an eligible health or social care need and is only for parents who have children within the Child Protection Process and who have been assessed as having an eligible social care need.
In the Isles of Scilly they provide the following services:
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NHS Complaints Advocacy
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Mental Health Advocacy
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Care & Support Advocacy
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Advocacy For People Who Lack Capacity
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Community, Peer & Citizen's Advocacy
For details about these services please visit the Advocacy People website: www.theadvocacypeople.org.uk/services
Contact details
0330 440 9000
info@theadvocacypeople.org.uk
Further information
SENDIASS
About
Special Educational Needs & Disability Information, Advice & Support Service, SENDIASS offer information, advice and support to:
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Parents/carers of a child or young person (aged 0 – 25) with a special educational need or disability
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Those age 25 years or under that have a special educational need or disability
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Anyone working with children or young people aged 0 – 25 with a special educational need or disability.
This is a free and confidential service and aims to:
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Empower children, young people and parents/carers of children with special educational needs or disability by ensuring they have the information, confidence and support needed to make informed decisions
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Provide information and support
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Encourage good working relationships between parent/carers, children, young people, education providers, the local authority and other agencies
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To support schools and other agencies to continue to develop good working practices in relation to SEND.
Further information
Please visit the Cornwall SENDIASS website:
www.cornwallsendiass.org.uk
Contact
Tel: 01326 331633
Cornwall SENDIASS
Tolvaddon
Unit 3 East Pool
Tolvaddon Business Park
Redruth
Cornwall
TR14 0HX
Online contact form: www.cornwallsendiass.org.uk/contact-us/
Isles of Scilly Parent Carers Forum
About
For Parent Carers on the Isles of Scilly. For further information please contact the forum.
Contact
Email: ios-pcf@outlook.com
Further Information
Contact
Contact are a charity that supports for families with disabled children, with guidance and information. They bring families together to support each other.
Contact website: www.contact.org.uk
National Network of Parent Carers Forums, NNPCF
The National Network of Parent Carer Forums is the independent national voice of parent carer forums, a representative organisation consisting of the local network of parent carer forums across England.
NNPCF website: www.nnpcf.org.uk
Independent Panel for Special Education Advice, IPSEA
About
Independent Provider of Special Education Advice, IPSEA offers independent legally based advice, support and training to help get the right education for children and young people with special education needs and disabilities, SEND.
The website has legal guides and resources for parents and carers, which can be downloaded and are complimented by a free Advice Line which provides legally based information and next step advice on any educational issue that is a result of a child’s SEND. There is also a Tribunal Helpline that gives advice on appeals and disability discrimination claims to the SEND Tribunal.
Contact
Tel: Advice and support line: 0800 018 4016 Tribunal Help Line: 0845 602 9579
Website: www.ipsea.org.uk
Citizens Advice
About
Citizens Advice, offer free impartial information and advice on a wide range of topics for challenges that you may face.
This includes:
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employment law
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benefits
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housing
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debt
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consumer rights
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discrimination
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family and personal
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Immigration & nationality
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SEND.
You can get advice from Citizens Advice online and over the phone.
If you would like advice over the phone, you can ask for a call back by texting the word ADVICE to the number 78866 for general queries. You will be called back within 48 hours, excluding weekends or call free 0800 144 8848, Monday – Friday, 10 am until 4 pm.
When you call your details will be taken and you will receive a Gateway Assessment interview, to help assess your situation and get you the advice you need. Please be aware if you do this we may leave a message to say that we have called.
For debt related issues, text DEBT to the number 78866. You will be called back within 48 hours, excluding weekends or you can also call the debt team on 01752 850488 09.30 am to 11.30 am Monday - Friday.
For a Face to Face digital online session at home, text ADVICE DIGITAL to 78866. You will be called back within 48 hours, excluding weekends or call free on 0800 144 8848 Monday to Friday 10 am to 4 pm. The Council of the Isles of Scilly Customer Hub Team can also arrange this for you Tel: 01720 424400 or email: enquiries@silly.gov.uk.
There is a laptop available at Carn Gwaval Wellbeing Centre for those who don't own their own equipment that can be used for online Face to Face pre-arranged meetings, to call the advice line and general internet use with Citizens Advice Support, web chat is also available. To arrange this please contact Council of the Isles of Scilly Customer Hub Tel: 01720 42400 or email: enquiries@scilly.gov.uk
Further information
Citizens Advice Cornwall website: www.citizensadvicecornwall.org.uk/
Getting advice: www.citizensadvicecornwall.org.uk/getting-advice/
Citizens Advice: www.citizensadvice.org.uk/
Citizens Advice also have advice on health services and how to make a complaint: www.citizensadvice.org.uk/health/get-advice-about-health-services/
Patient Advice and Liaison Services – PALS
About
Patient Advice and Liaison Services, also known as PALS, are a free and confidential hospital service that are a point of contact for patients and their families.
PALS can help you with
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Advice and information
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Feedback – give comments, suggestions and thanks
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Advice on how to make a formal complaint
Each NHS Trust has its own PALS service, you can find out which Trust your hospital is a part of by looking at your NHS appointment letter.
Contacts
Royal Cornwall Hospitals Trust
Patient and Family Experience Team
Tel: 01872 252793
Email: rcht.patientexperience@nhs.net
Royal Cornwall Hospitals NHS Trust
Treliske
Truro
Cornwall
TR1 3LJ
For further information visit website: www.royalcornwall.nhs.uk/get-in-touch/
Cornwall Partnership Foundation Trust
Patient Advice and Liaison Service
Tel: 01208 834620
PALS Office
Cornwall Partnership NHS Foundation Trust
Room 11
Banham House
Bodmin Hospital
PL31 2QT
For further information visit website: www.cornwallft.nhs.uk/patient-advice-and-liaison-service
University Hospitals Plymouth
Patient Advice and Liaison Service
Tel: 01752 439884
Patient Advice & Liaison Service
Patient Services Office
Level 7, Derriford Hospital
Plymouth
PL6 8DH
For further information visit website: www.plymouthhospitals.nhs.uk/pals
University Hospitals Bristol NHS Foundation Trust
Patient support and complaints team
Tel: 0117 342 1050
Email: PSCT@unbristol@nhs.UK
Post: University Hospitals Bristol NHS Foundations Trust, Patient Support and Complaints team, A201, Welcome Centre, Bristol Royal Infirmary, Upper Maudlin Street, Bristol BS2 8HW
Great Ormond Street Hospital
The Pals Office is located in the main reception area.
Tel: 020 7829 7862
Email: pals@gosh.nhs.uk
Healthwatch Isles of Scilly
About
Healthwatch is an independent champion for people who use health and social care services their aim is to make sure that those running services, put people at the heart of care.
Local Healthwatch staff and volunteers identify what matters most to people by going out into the community and visiting services to get public feedback on their experiences. They work collaboratively with health and care partners to ensure their services are the best they can be.
Where possible, your Local Healthwatch will let you know when changes are planned to services in your community and help you have a say. They will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to your local Healthwatch to find information about health and social care services available locally.
Contact
Healthwatch Isles of Scilly
Unit 1, Gleaner House
Buzza Street
St. Mary’s
Isles of Scilly
TR21 0HW
Email: contact@healthwatchislesofscilly.co.uk
Tel: 01720 423037
Website: www.healthwatchislesofscilly.co.uk
Video about Healthwatch on YouTube: www.youtube.com/About_HealthWatch
Healthwatch Cornwall
Website: www.healthwatchcornwall.co.uk
Healthwatch England
Website: www.healthwatch.co.uk
Support for Parent Carers
There are many organisations and charities who offer information, advice and services. Please download our document for information or contact us and we will print out a copy for you.
Children and Family Services Tel: 01720 424490 Email: LocalOfferScilly@scilly.gov.uk
Important Documents
Documents and links
Isles of Scilly Inclusion Charter
Download PDF version of the Isles of Scilly Children's Charter
Council of the Isles of Scilly SEND Strategy
Download PDF Council of the Isles of Scilly Making a Difference - SEND Strategy 2023 to 2026
Council of the Isles of Scilly Disability Register
A voluntary register for children and young people with a disability, additional need or impairment, aged 0-19 years and living in Scilly.
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be kept informed and up to date about services and activities in Scilly for disabled children and young people and their families through our contact list
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have the opportunity to share your views through consultation and surveys, to influence planning for the needs and demands for services in Scilly
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the information you give us is important as it helps us to plan and monitor services.
To join the Council of the Isles of Scilly Disability Register please download form or contact us to request a copy.:
CIOS Disability Register Word document
CIOS Disability Register PDF
Privacy Statement for Disability Register PDF
Council of the Isles of Scilly Family Services Complaints Policy
Download complaints Isles of Scilly Children & Family Services policy PDF
Children and Families Act 2014
https://www.legislation.gov.uk/ukpga/2014/6/contents
Young person’s guide to children’s and family Act 2014
https://www.gov.uk/government/publications/young-persons-guide-to-the-children-and-families-act-2014
SEND Code of Practice: 0 – 25 Years
https://www.gov.uk/government/publications/send-code-of-practice-0-to-25
The Special Educational Needs and Disability Regulations 2014
https://www.legislation.gov.uk/uksi/2014/1530/contents
Mental Capacity Act Code of Practice
https://www.gov.uk/government/publications/mental-capacity-act-code-of-practice
Council of the Isles of Scilly Young Persons Plan
www.scilly.gov.uk/childrens-services/children's-policies
One Vision
One Vision sets the foundation for integration of education, health and social care services for;
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children, young people
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and their families in Cornwall and the Isles of Scilly
By bringing together all of the people that work with children and young people, we can work more effectively. We work together to prevent each child and young person from harm. The One Vision Partnership Plan sets out the agreed principles and the approach. It is part of the Cornwall and Isles of Scilly Health and Care Partnership.
Visit the health and care partnership website: cios.icb.nhs.uk/ics/one-vision/