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Family information

Family Information


Information, News and updates

We have information on this website for Isles of Scilly families with a focus on children, young people with SEND and their families. 

Find resources, useful links and how to access services.  


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Children' Services

Early Years

How to get in touch with the Council of the Isles of Scilly Children and Family Services 

If you need support, have a question or want information please get in touch with one of the team.

How to contact us:

Children & Family Services:  Telephone 01720 424490  Email:

Children's Social Care:  If you need to speak to a social worker please telephone 01720 424481 - calls will be answered or forwarded.  During out of hours please telephone 01720 422699 and ask the children’s duty social worker to call you back.


The Early Years Team can be contacted by email:

SEND & Inclusion We are available to support with any questions or concerns relating to children's SEND and inclusion via telephone, email, Microsoft Teams calls or a preferred method of communication in consultation with each family.


The Local Offer has up to date information for families with SEND and disabilities.  If you are looking for information or have a question please contact:


                                                         Notice Board

Worried about a chid?  Contact Children's Social Care Tel: 01720 424483 out of hours 01720 422699 
If you have immediate concerns for a child's safety dial 999 and ask for the Police

You can make an anonymous referral or contact NSPCC 0808 800 5000 email:

The Isles of Scilly Inclusion Charter aims to develop an inclusive culture and improve services for children and young people with special educational needs and disabilities on the islands.

View the Isles of Scilly Children's Inclusion Charter at: Children's Inclusion Charter

This document from the Children's Commissioner is a guide to parents when talking to your child about online sexual harassment.   Download the Guide to talking about online sexual harassment PDF

Notice board

New Health Messaging Service Launched for children, young people and families

A new way for young people and parents / carers to contact Health Visitors and School Nurses in Cornwall and the Isles of Scilly. 

There are three advice lines as follows:

  • young people aged 11-19: 07312 263 096

  • parents / carers of children aged 0-5: 07312 263 423

  • parents / carers of children and young people aged 5-19: 07312 263 499

Users can send a message, anonymously if they wish, to Health Visiting and School Nursing to get confidential help and advice about a range of health concerns, including:

  • Sleep

  • Child development

  • Support with behaviour

  • Toileting

  • Feeding and nutrition

  • Keeping safe and healthy

  • Childhood illnesses and support with medical conditions at school

  • Emotional, mental health and wellbeing

  • Relationships

  • Smoking and vaping

  • Drugs and alcohol


The messaging service is available Monday to Friday (excluding bank holidays) from 9am to 5pm. When a message is sent to the numbers, an automated reply confirms the message has been received. A trained healthcare professional will reply to the message during office hours within 48 hours.

Alternatively users can can contact the service via:

Telephone:  01872 324261


Further information

Visit Cornwall Council website:  Health advice for children and young people - Cornwall Council

ChatHealth has been widely implemented at several NHS Trusts and healthcare organisations across the UK. It was developed by 2013 by an NHS Trust to offer more choice in how people can get help from local trained health staff in their area. In other areas where it is used young people say they feel more comfortable talking about their issues in a discreet message, whilst parents and carers say messaging is more convenient way to ask quick questions.

Please note that this will not be an emergency service. Urgent health advice should be sought from an NHS walk-in centre or by calling NHS 111. In an emergency, dial 999 or go to A&E

Face to Face Autism Workshops


The Cornwall Autism Spectrum Team would like to invite parents, carers, families and family friends, of children with Autism to a Face to Face workshops

These workshops will cover the four key features of Autism, school challenges, masking and avoidance, and visuals & strategies to help support your child

These will be led by Becky Kite and Katie Frampton from the Cornwall Autism Spectrum team on Monday 4th March 2024 10.00 am to 12.00 pm at the Klondike Room, Carn Gwaval Wellbeing Centre

Booking is not required, just come along to one, or all of the sessions

If you would like any further information, please contact:

The Isles of Scilly community approach to inclusion, April 2022

The Isles of Scilly community approach to inclusion, 2022 report is available to read by downloading from the link or if you would like a printed version please contact us.

Download Isles of Scilly community approach to inclusion, 2022 report PDF

This report was produced by Genuine Partnerships for the Council of the Isles of Scilly and follows on from the Whole approach to inclusion, 2019.

Download the Whole approach to inclusion, 2019 report PDF

Worried about a child?

Whether you are a member of the public of a professional, if you have concern for a child or young person please contact Children's Social Care.

Children's Social Care

Tel:  01720 424483   Out of hours: 01720 422699



You can make an anonymous referral to Children's Social Care or if you would prefer contact NSPCC Tel: 0808 800 5000 email:

If you have immediate concerns for a child's safety, dial 999 and ask for the Police.

National Strategy for autistic children, young people and adults 2021 to 2026

The government’s national strategy for improving the lives of autistic people and their families and carers in England, and implementation plan for 2021 to 2026. 

Visit the Gov.UK website for further details: National strategy for autistic children, young people and adults: 2021 to 2026 - GOV.UK (

Preparing for Adulthood Timelines 


The timelines were co-produced with input from professionals, organisations and representatives from the Parent Carer Forum and mark milestones along a child's journey from birth to adulthood and living independently.  It shows where professionals and organisation offer support to a child and their families both universal and more specialist intervention if needed.


There are 4 timelines covering the 4 areas of Preparing for Adulthood:

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