Feedback

We aim to continually improve the Isles of Scilly SEND services to support families and children and young people with Special Educational Needs and Disabilities. To help Isles of Scilly SEND services work well for you and other families we need your input to steer development.

We value your feedback and want to hear about:

  • Your experiences of SEND services in the Isles of Scilly, including quality of provision and any gaps in provision.

  • How we can improve the SEND Isles of Scilly Local Offer website or any errors or omissions you have found.

  • Any additional information you would like to see included.

  • Any praise or commendation of a SEND service you would like to acknowledge.

 

To get in touch with us direct you can:

  • Click the feedback button on the left hand side of this page.

  • You can email us at LocalOfferScilly@scilly.gov.uk 

  • You can telephone 01720 424 490.

  • You can speak to a member from the Council of the Isles of Scilly SEND team at the Carn Gwaval Wellbeing Centre, St Mary's. Mon - Friday 9.00am - 4.00pm.

  • You can join and of our development workshops by emailing LocalOfferScilly@scilly.gov.uk 

You can also give feedback through:

 

Feedback and comments will be responded in a 'You Said', 'We Did' and Expected Impact approach.  This will be shown in real time on this page and will then be put into a yearly summary.  Comments about service provision and gaps in service will be forwarded to the relevant teams/person.

You Said, We Did, Expected/Impact

January to December 2021
You Said
We Did
Expected/Impact

July 2021

You told us those parents who have children in Year 5 and above are thrilled with the offer and variety of summer SEND activities put on by the local authority. Those with younger children have queried what the offer is for those children? 

The SEND summer activities programme was planned with feedback from:

  • An activities wish list supplied by Parent Carers Forum

  • Information received at the Short Break engagement event held February 2020

  • Consultation with young people in May 2021


We recognise there was a lack of summer SEND activities offered to children in Year 4 and below. We plan on offering activities to younger children in the future where possible.

More Local Authority holiday SEND activities for younger children.

July 2021

Thank you letter received from Five Islands Academy to the SEND Caseworker for the work done for the schools preparing for adulthood workshops.

Not Applicable

We will continue to work collaboratively with Five Islands Academy to improve the SEND provision for preparing for adulthood.

June 2021

Verbal communication received that it felt like there were too many professionals at EHCP Annual Review as there was transitioning staff and shadowing.

We contacted families with upcoming EHCP Annual Reviews to inform them of additional professionals present, asking if this was ok and giving them the opportunity to discuss how the additional staff would be involved in the meeting.

Parent/Carers and young people had more say in who was at their Annual Review Meeting and what the professionals role in the meeting would be like.

April 2021

Informed of missing information on Local Offer website, Money Matters, Disability Access Fund

We worked with Data Assistant to update information and add Disability Access Fund form

Updated information on website

March 2021

Informed that the RCHT hospital Passport had been updated

Updated information and document for download on Isles of Scilly Local Offer website

Updated information on website

March 2021

Informed that Five Island Academy website has links to Cornwall Local offer and no link to the Isles of Scilly Local Offer

Contacted Five Islands Academy with information and link to Local Offer Scilly website.

Five Islands Academy website now has links to the Isles of Scilly Local Offer website giving people access to Isles of Scilly relevant information. 

March 2021

The Five Islands Academy SENco requested link on Local Offer website be updated as linked to an out of date document

We updated links and edited text on Local Offer website and checked links on Five Islands Academy website

Updated information on website

January 2021

You fed back that you wanted to wait until we could do face-to-face engagement for the Local Offer Review.

We delayed reviewing the Local Offer Review until Covid-19 restrictions allowed for face-to-face engagement. We put together a fun, engaging and comprehensive event workshop.

First engagement work after Covid-19 restrictions was fun and meaningful. Service users feedback was collated and used to implement development designs to the Local Offer website and due to be completed by December 31st 2021.

What We Are Doing To Improve SEND Services And How To Get Involved
 

SEND Strategy

You can read more about what we are doing to improve SEND Services in the Isles of Scilly in the link below:
Making a Difference Isles of Scilly SEND Strategy 2019 - 2022 PDF Download

 

Youth Participation

We are looking for young people with SEND to help us establish and join our young person's participation group.  The idea for the group would be to hear the voices and opinions of young people and for them to influence the development of SEND services on the Islands. We also want you to tell us what is important to you as a young person with special educational needs and disabilities. If you would like to be part of this project please contact us at:

Email: LocalOfferScilly@scilly.gov.uk

Telephone: 01720 424 425 (voicemail only - please leave your name and telephone number and we will return your call).
 

Preparing For Adulthood Pathway

We have been developing the preparing for adulthood pathway for children and young people with SEND. We will be looking at continuing this development work from Autumn 2021.  If this is an area that interests you then please get in touch at LocalOfferScilly@scilly.gov.uk or telephone 01720 424 425 (voicemail only - please leave your name and telephone number and we will return your call).
 

Isles of Scilly Genuine Partnership

In April 2019 we held an all community event planning and designing the SEND strategy and Isles of Scilly Inclusion Charter. We are following this up in April 2022 with a Isles of Scilly Genuine Partnership event.

Isles of Scilly Inclusion Charter

In August 2021 we published the Isles of Scilly Inclusion Charter. This has been developed with local parents and children as well as the school, early years providers and social care to produce an Inclusion Charter aimed at developing an inclusive culture and improving services for children and young people with special educational needs and disabilities on the islands.  Read more about the Isles of Scilly Inclusion Charter

SEND Local Offer Reports, Surveys, Consultations and Reviews
Local Offer Review Report June 2021
Isles of Scilly SEND Peer Challenge Report March 2021
Isles of Scilly Local Offer - You said, We did, Feedback